Help Centre

How can we help?

Everything you need to get the most from your AI sleep coach — your nightly routine, your CBT-I plan, the clinical tools, and your account.

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Get started in 3 steps

1

Sync your sleep

Wear your watch to bed and let it update Apple Health. Lunara reads last night’s sleep automatically — or sync and log by hand on the Sleep tab.

2

Check your Plan

Open the Plan tab for tonight’s simple CBT-I steps: your wind-down, your sleep window, and a short calming exercise.

3

Evening check-in

Each night, tap “Begin Evening Check-in” on the Home tab. It takes under a minute and powers your personalised AI coaching.

Browse by topic

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Getting started

Create your account

Download Lunara from the App Store, then sign up with your email and a password. You can start straight away — no card needed for the trial.

Onboarding & your chronotype

A two-minute setup learns your chronotype (your natural body-clock type — early lark, night owl, or somewhere between), your sleep goals, and anything you want help with. Lunara uses this to personalise everything that follows.

Connect Apple Health

When prompted on first launch, allow Lunara to read your sleep and heart-rate data from Apple Health. You can change this any time on your iPhone: Settings › Health › Data Access & Devices › Lunara.

Which wearables work?

Anything that writes sleep to Apple Health — Apple Watch, plus Garmin, Fitbit, Oura, Whoop, Samsung and most others. No wearable? You can log nights by hand (see Sleep tracking).

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Home & daily routine

Your sleep score

Each morning the Home tab shows a single 0–100 score for last night, plus your duration, bedtime and wake time at a glance.

Morning Debrief

Tap “Get AI Debrief” for a short, AI-written summary of how you slept and one small, specific thing to try tonight.

Evening Check-in

Each night, tap “Begin Evening Check-in” on Home. It takes under a minute — how your day went, your mood, what might affect tonight — and personalises the next day’s coaching.

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Sleep tracking & history

Sync from Apple Health

On the Sleep tab, tap “Sync All from Apple Health” to pull in your recent nights automatically.

Log a night manually

No wearable last night? Tap “+ Log Night” and enter your bedtime, wake time and how you slept. Manual nights are scored the same way.

Reading your sleep diary

Each night shows duration, bedtime, wake time, times woken, your score and the data source — a clean history you can scroll back through.

Sleep debt

Lunara tracks a rolling 14-day sleep debt, so you can see at a glance whether you’re catching up or falling behind.

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Your CBT-I plan

What is CBT-I?

Cognitive Behavioural Therapy for Insomnia is a structured, evidence-based programme that gently retrains the habits and thoughts that keep you awake. It’s the first-line approach clinicians recommend for ongoing sleep problems — ahead of sleeping pills — and it’s what Lunara is built around.

Tonight Flow

The Plan tab gives you a short, ordered list of steps for the evening — for example a consistent sleep window, winding down off screens, and a calming exercise at lights-out.

Guided exercises

Techniques such as Worry Parking, Cognitive Shuffle, 4-7-8 breathing and body-scan relaxation to quiet a busy mind. Most work offline, so they’re there even with no signal.

How your plan adapts

Your plan updates over the weeks as Lunara learns from your sleep data and check-ins, so it always stays matched to where you are.

Your AI sleep coach

Morning Debrief

Explains last night in plain English and suggests one adjustment to try today.

Evening wind-down

Tailored suggestions to help you settle, based on your day and your patterns.

Weekly trends

A summary of how your week of sleep is going, so you can see the bigger picture rather than just last night.

Coaching, not medical advice

The AI uses your sleep, mood and check-in data to personalise its guidance. It is supportive coaching and education — not medical diagnosis or treatment. Always speak to a qualified clinician about any health concerns.

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Clinical tools & GP report

Clinical assessments

In the You tab: validated questionnaires used by sleep clinicians — the Insomnia Severity Index (ISI), STOP-BANG (sleep-apnoea risk) and the Epworth Sleepiness Scale. Each gives you a score with a plain-language interpretation.

The 90-day GP report

Lunara compiles a professional PDF summarising 90 days of your sleep, your assessment scores, clinical reference ranges and key findings — ready to share with your GP or a sleep specialist.

Sharing your report

The report is yours. You choose if and when to share it — Lunara never sends it anywhere on its own.

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Account & subscription

Lunara Premium plans

Premium unlocks the AI sleep coach, your personalised CBT-I plan, weekly trends, the GP-ready report and the guided exercise library. Two plans: £7.99 / month, or £49.99 / year (best value) — both start with a 7-day free trial.

Your free trial

You get 7 days free. We’ll remind you before it ends. To avoid being charged, cancel at least 24 hours before the trial finishes.

Manage or cancel

Manage or cancel any time in your Apple ID subscription settings — open the You tab → “Your subscription” → Manage, or go to iPhone Settings → your name → Subscriptions.

Restore purchases

New phone, or reinstalled the app? Tap “Restore Purchases” in the You tab to re-link your existing subscription.

Delete your account

You can sign out, or permanently delete your account and all of your data, from the You tab.

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Privacy, safety & support

Your data is private

Your data is encrypted in transit and stored securely. We never sell it, and your clinical report is only ever shared by you.

Medical disclaimer

Lunara provides wellness coaching and educational information, not medical diagnosis or treatment, and is not a medical device. Always consult a qualified clinician for health concerns.

Contact support

Need a hand? Email us any time using the Contact Support link at the bottom of this page, or read our Privacy Policy and Terms of Use.

Frequently asked questions

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Still need a hand?

Can’t find what you’re looking for? Our team is happy to help — get in touch and we’ll get back to you.

Contact Support